Partially Degraded Service

USC Core Services, Authentication, and Network Operational
USC Email and Collaboration Operational
Customer Support/Ticketing Operational
Learning Environment Operational
Canvas Operational
Bovard Student Lab Operational
TurnItIn Operational
Slack Degraded Performance
Slack Login/SSO Operational
Slack Apps/Integrations Operational
Slack Messaging Degraded Performance
Slack Connections Operational
Employee Systems Operational
Salesforce Operational
Zoom Operational
Zoom Software Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Meeting Telephony Services Operational
Zoom Cloud Recording Operational
Zoom Zoom Room Operational
Zoom Zoom Video Webinars Operational
Websites and Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 26, 2026

No incidents reported today.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Email Delivery Problems
Resolved - ITS continues to work the Proofpoint DNS issue impacting inbound and outbound mail flow across USC. The incident was caused by a configuration synchronization failure within the GTM infrastructure, and service has been restored by rolling back to a known-good GTM configuration.

Customer connectivity and message processing are now recovering toward normal operations, while Engineering and Network Operations teams continue to investigate the underlying synchronization issue. Service stability is being closely monitored following the rollback. An estimated time of restoration is currently unavailable.

If you encounter email delivery Issues, please call the ITS Customer Service Center (CSC) at 213-740-5555 or submit a support ticket
Aug 14, 16:21 PDT
Monitoring - Update: Email Delivery Issues (Aug 14)
To: USC IT Community
From: ITS Operations Center

Severity Level: Priority 2 - High
Parent Ticket #: INC0945656

Description:
ITS continues to work the Proofpoint DNS issue impacting inbound and outbound mail flow across USC. The incident was caused by a configuration synchronization failure within the GTM infrastructure, and service has been restored by rolling back to a known-good GTM configuration. Customer connectivity and message processing are now recovering toward normal operations, while Engineering and Network Operations teams continue to investigate the underlying synchronization issue. Service stability is being closely monitored following the rollback. An estimated time of restoration is currently unavailable.

To report issues, please call (866) 552-3850.
Aug 14, 11:13 PDT
Investigating - The university's email provider is experiencing problems with email sending and receiving to both internal and external addresses. Users may receive error "bounceback" messages when sending or receiving emails.
Aug 14, 08:11 PDT

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

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